Mar 2014

Pet Safety Advisory - Do you own a HomeAgain Reader?

If Yes, please check your reader serial number.

If it is in the range of PKT 05144 to PKT 13207, and the reader display flashes PK1C, the version of the firmware, when the reader is first turned on by pressing the gray button, this news WILL affect you.

These readers will generally not detect ISO 11785 Annex A transponders operating at 128 kHz that are in animals alive today. Hundreds of thousands of these microchips are in animals alive today, and if your shelter, rescue or practice handles a wide range of animals using these readers you will be affected.

Fortunately, HomeAgain has recognized the issue and there is an easy software fix. Please contact HomeAgain for a free-of-charge software update without delay.

Contact 1-888-HOMEAGAIN (1-888-466-3242) for instructions.
You can also email at customerservice@homeagain.com
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